Your 14-day right of withdrawal
You have 14 days from the moment you receive your order to cancel your purchase, without having to provide any reason and without any penalty, as established by EU Directive 2023/2673 and the applicable consumer protection laws in your country.
How to exercise the right of withdrawal
Please fill out the form below. You will receive an automatic confirmation via email once your request has been registered. The refund will be processed within the legal timeframes applicable to your purchase.
When the right of withdrawal does not apply
Services started during the withdrawal period at your request
If you ask us to begin providing a service before the expiry of the 14-day withdrawal period, you can still withdraw from the contract, but you will be required to pay us an amount proportional to the work already carried out — Art. 14(4)(a) of Directive 2011/83/EU. Your explicit request is collected at the time of payment.
Customized, perishable, sealed multimedia items
Excluded from the right of withdrawal are items made to your specifications or clearly customized, goods that risk deteriorating or expiring rapidly (perishable products), sealed items that were unsealed after delivery for hygienic or health protection reasons, as well as sealed audio, video recordings, or software unsealed after delivery — Art. 16(a), (c), (d), (e), (i) of Directive 2011/83/EU.
Use this form to exercise your withdrawal right under applicable EU consumer protection law. Submitting it registers your request and we will confirm by email; it does not by itself mean the withdrawal is accepted.
Your withdrawal is subject to the legal deadlines and conditions: the 14-day period (for goods, counted from delivery; for digital content, from the start of the download) and the statutory exceptions to the right of withdrawal. We verify these before confirming, so submitting a request does not by itself guarantee its acceptance.
Model withdrawal form (Annex I.B of Directive 2011/83/EU)
Complete and return this form only if you wish to withdraw from the contract.
To:Laura4u
Via Felice Orsini, 5
40026 Imola
BO
Italy
Email: ordini@aboama.com
Phone: [Phone number, if any]
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods / for the supply of the following service:
______________________________________________________________
Ordered on / received on:
______________________________________________________________
Name of consumer(s):
______________________________________________________________
Address of consumer(s):
______________________________________________________________
Signature of consumer(s) (only if this form is notified on paper):
______________________________________________________________
Date:
______________________________________________________________
Source: Annex I, Part B of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.